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FAQs
Sizing, delivery & tracking, returns, and product tips. Fast answers.
Start with posture and preference. Wide, shallow bowls can feel more comfortable for cats that dislike deep sides. Elevated bowls can suit cats that prefer less crouching, especially on slippery floors. If your cat eats fast or needs enrichment, consider a feeder that slows the pace rather than changing food.
Introduce changes one at a time so you can see what helps. Keep the setup stable and consistent for a calmer routine.
Introduce changes one at a time so you can see what helps. Keep the setup stable and consistent for a calmer routine.
Choose a bowl that holds one portion without piling food up the sides. Wider bowls can help cats eat without pressing whiskers against the rim. Depth should be enough to contain food but not so deep that your cat has to reach uncomfortably.
For feeders, measure your feeding area and compare product dimensions so it fits your space and does not wobble. If you are unsure, prioritise stability and easy cleaning over extra features.
For feeders, measure your feeding area and compare product dimensions so it fits your space and does not wobble. If you are unsure, prioritise stability and easy cleaning over extra features.
Fountains can be safe when set up thoughtfully. Place them on a stable surface, keep cords tidy and out of reach, and supervise the first sessions to confirm your cat is drinking normally and not playing roughly with the unit.
Clean regularly to reduce build up and refresh the water often. If your cat chews materials or pulls at cords, switch to a simpler setup. This is general guidance, not veterinary advice.
Clean regularly to reduce build up and refresh the water often. If your cat chews materials or pulls at cords, switch to a simpler setup. This is general guidance, not veterinary advice.
Smooth, non porous materials are generally easiest to wash thoroughly. Stainless steel is often low maintenance for daily cleaning. Ceramic can be stable but should be checked for chips or cracks. Silicone bases reduce sliding but still need frequent washing to prevent residue build up.
Wash with mild detergent and hot water, rinse well, and dry fully. Replace any item with chipped glaze or rough edges, especially on food contact surfaces.
Wash with mild detergent and hot water, rinse well, and dry fully. Replace any item with chipped glaze or rough edges, especially on food contact surfaces.
Delivery is typically 6 to 12 business days from dispatch. Tracking is available where possible, and we share it once the carrier registers each parcel.
If your order includes multiple feeding items, it may ship in separate parcels due to packaging needs or different fulfilment locations. That can create staggered arrivals and different scan timings. For delivery explanations, see Delivery & Tracking.
If your order includes multiple feeding items, it may ship in separate parcels due to packaging needs or different fulfilment locations. That can create staggered arrivals and different scan timings. For delivery explanations, see Delivery & Tracking.
We offer easy 30 day returns, with conditions. For exchanges, keep items unused, in original condition, and with packaging so they remain eligible.
If something arrives broken, do not use it. Photograph the damage, the protective packaging, and the shipping label before discarding anything. Send your order number and details so we can guide next steps quickly. The return steps are in Returns & Refunds.
If something arrives broken, do not use it. Photograph the damage, the protective packaging, and the shipping label before discarding anything. Send your order number and details so we can guide next steps quickly. The return steps are in Returns & Refunds.