FAQ

Quick answers about ordering from PawRoutine.

What products does PawRoutine offer?

PawRoutine offers practical pet-care products selected to make everyday routines easier for pets and their people.

Where do you deliver?

PawRoutine is being built for pet owners across Europe. Delivery is currently available only to addresses in the Netherlands, Belgium, Germany and Austria. More European destinations may be added after their shipping, tax and support routes are ready.

How long does delivery take?

Most orders arrive within 2-5 business days after dispatch. Weekends and public holidays are not business days, and carrier delays can occasionally add time.

Will I receive tracking?

When the carrier provides tracking, we send the tracking link by email after dispatch. You can also view available order updates in your PawRoutine account.

How do I request a return?

Open the delivered order in your PawRoutine account and choose Request return. If you cannot use the account, email contact@pawroutine.com. Please wait for the correct return route and address before sending a parcel.

See Returns & Refunds for the complete customer journey and Refund Policy for the legal terms.

Who pays return shipping?

For a change of mind, the customer normally pays the direct return cost unless we agree otherwise. For an eligible defect, wrong item, transit damage or missing part, PawRoutine organizes or reimburses the appropriate return cost where required.

Can I choose store credit?

Yes, after an approved return you may expressly choose optional store credit for the approved product value, with a 5% bonus capped at EUR 5 per order and no expiry. The original payment method remains the default, and eligible shipping is refunded separately to that original payment method. Once issued, the balance is visible in your account and can be used through the available store-credit option at checkout.

How can I contact PawRoutine?

Email contact@pawroutine.com. Include your order number when your question is about an order.