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Quick help
FAQs
Sizing, delivery & tracking, returns, and product tips. Fast answers.
Match the toy to your dog’s experience level and motivation. Food motivated dogs often enjoy treat dispensing designs, while curious dogs may prefer sliding or lifting challenges. Start with an easier option so your dog learns the game, then rotate toys to keep interest without overload.
Choose a size that cannot be swallowed and remove the toy if your dog starts tearing it apart instead of playing. Supervision is especially important for first sessions.
Choose a size that cannot be swallowed and remove the toy if your dog starts tearing it apart instead of playing. Supervision is especially important for first sessions.
Choose a toy your dog can carry comfortably but cannot fit fully in the mouth. As a quick check, the toy should be wider than the back of the jaw. Smaller dogs often do better with lighter toys that are easy to pick up, while larger dogs need a size that will not disappear in one bite.
If you are between sizes, going up is usually the safer option for fetch toys.
If you are between sizes, going up is usually the safer option for fetch toys.
No chew is truly indestructible, so supervision matters. Choose a chew style that matches your dog’s size and chewing strength, and remove it if your dog can break off chunks. Small pieces can become a choking hazard.
Replace toys when you see deep cracks, sharp edges, loose seams, or missing parts. If you are unsure, discard early rather than stretching the lifespan. Do not leave chews with an unattended dog.
Replace toys when you see deep cracks, sharp edges, loose seams, or missing parts. If you are unsure, discard early rather than stretching the lifespan. Do not leave chews with an unattended dog.
Cleaning depends on the material. Rubber and coated toys often rinse with warm water and mild soap. Rope can usually be washed and dried thoroughly, which helps reduce odour. Plush and fabric toys may suit a gentle wash cycle in a laundry bag, then full air drying.
After cleaning, check for fraying, loosened knots, or exposed stitching. If parts are coming apart, retire the toy to keep play safe.
After cleaning, check for fraying, loosened knots, or exposed stitching. If parts are coming apart, retire the toy to keep play safe.
Delivery is typically 6 to 12 business days from dispatch. Tracking is available where possible, and you will receive it once the carrier registers the parcel.
Toys may ship in separate parcels if items are fulfilled from different locations or packed apart to reduce transit damage. If one parcel arrives first, the remaining items should still follow within the same delivery range. For delivery details, see Delivery & Tracking.
Toys may ship in separate parcels if items are fulfilled from different locations or packed apart to reduce transit damage. If one parcel arrives first, the remaining items should still follow within the same delivery range. For delivery details, see Delivery & Tracking.
Yes. We offer easy 30 day returns, with conditions. For preference returns, keep the item unused and in original condition so it stays eligible.
If something arrives damaged, keep the packaging and take clear photos of the issue and the shipping label. Send your order number and details so we can guide next steps. The process and conditions are explained in Returns & Refunds.
If something arrives damaged, keep the packaging and take clear photos of the issue and the shipping label. Send your order number and details so we can guide next steps. The process and conditions are explained in Returns & Refunds.