Shipping policy
Effective date: 03 August 2026 (Europe/Bucharest)
Where we ship from
Orders are fulfilled by Netherlands-based fulfilment partners and shipped directly to the delivery address provided at checkout. PawRoutine remains your contractual seller and point of contact.
Shipping destinations and charges
We currently ship only to the Netherlands, Belgium, Germany, and Austria. If your destination is not available at checkout, we do not currently ship there.
| Destination | Shipping charge |
|---|---|
| Netherlands | EUR 10.95 |
| Belgium | EUR 12.95 |
| Germany | EUR 13.95 |
| Austria | EUR 15.95 |
The final shipping charge, including applicable tax where required, is shown before you complete your order. We do not currently advertise a free-shipping threshold.
Order processing
Orders are usually processed within 1-2 business days, subject to successful payment, fraud checks, stock verification, address validation, and fulfilment routing.
If there is a material delay or another issue affecting your order, we will contact you using the details provided at checkout.
Estimated delivery time
After dispatch, estimated transit is usually 1 business day for the Netherlands and Belgium, 2 business days for Germany, and 3 business days for Austria. These are estimates, not guaranteed delivery dates, and may vary because of weekends, public holidays, parcel characteristics, carrier performance, or exceptional circumstances.
Unless otherwise agreed, goods are delivered without undue delay and no later than 30 days from conclusion of the contract.
Tracking and multiple parcels
When available, tracking details are sent after dispatch. You can also visit our Track your order page.
An order may arrive in more than one parcel. This does not increase the shipping charge unless a different charge was clearly shown and accepted at checkout.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at contact@pawroutine.com. We will try to stop fulfilment where operationally possible. Your mandatory consumer rights, including any applicable right of withdrawal, remain unaffected. See our Refund Policy.
Delivery address accuracy
Please provide a complete and accurate delivery address. If a parcel is returned because of an incorrect or incomplete address, failed delivery attempts, or missing delivery details, reasonable reshipping costs may apply where permitted by law.
Risk in transit and delivery issues
For consumers, risk of loss or damage passes when you, or a third party indicated by you other than the carrier, acquire physical possession of the goods.
If a parcel is lost, damaged, incomplete, or appears to have been mishandled, contact us promptly so we can investigate. A secure evidence-upload link may be valid for 24 hours for security reasons, but expiration of that link does not shorten your statutory rights or close an existing return request; a new link can be requested.
Contact
For shipping questions, email contact@pawroutine.com or visit our Contact information page.