Delivery & Tracking

PawRoutine is being built with a Europe-wide direction. Delivery is currently available only to addresses in the Netherlands, Belgium, Germany and Austria.

Estimated delivery time

Most orders arrive within 2-5 business days after dispatch.

Business days exclude weekends and public holidays. This is an estimate, not a guarantee; carrier delays and remote areas can take longer.

Tracking updates

When the carrier provides tracking, we send the tracking link by email. Tracking may not appear immediately after dispatch. Available order updates can also be viewed in your PawRoutine account.

Separate parcels

Items from the same order can occasionally arrive in separate parcels. If that happens, each available tracking update is sent separately.

Address changes

Contact us as soon as possible after ordering. Once the order has been sent to fulfilment or dispatched, an address change may no longer be possible.

Delays or delivery issues

If your parcel is delayed, damaged or appears lost, email contact@pawroutine.com with your order number so we can investigate.