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Quick help
FAQs
Sizing, delivery & tracking, returns, and product tips. Fast answers.
Pick toys that match your cat’s play style: chasers like rolling balls, “hunter” toys like small kickers, and interactive options you control for bonding. Start with two or three types, then rotate them so novelty stays high without creating clutter.
If your cat gets overstimulated, shorter sessions often work better than leaving everything out. Watch what your cat returns to, then build your toy mix around those preferences.
If your cat gets overstimulated, shorter sessions often work better than leaving everything out. Watch what your cat returns to, then build your toy mix around those preferences.
Choose toys that cannot fit fully in the mouth, and avoid pieces that could be chewed off and swallowed. For kittens, larger, lightweight toys are often easier to bat without slipping.
Check seams, glued parts, and any attachments before play. If you can pull off a piece with your fingers, a kitten may manage it too. When in doubt, go bigger and supervise early play sessions.
Check seams, glued parts, and any attachments before play. If you can pull off a piece with your fingers, a kitten may manage it too. When in doubt, go bigger and supervise early play sessions.
Always supervise wand play. Let your cat “catch” the toy, but do not allow chewing on strings, elastic, feathers, or dangling parts. If any material starts fraying, remove and discard it.
Store wand toys out of reach after each session so your cat cannot drag them away. If your cat is a strong chewer, choose simpler attachments and end play calmly to reduce frantic grabbing.
Store wand toys out of reach after each session so your cat cannot drag them away. If your cat is a strong chewer, choose simpler attachments and end play calmly to reduce frantic grabbing.
Rubber or silicone toys usually clean well with warm water and mild soap, followed by a full rinse and dry. Plush or fabric toys should be cleaned according to the care label, often on a gentle wash inside a laundry bag.
Feather toys generally last longer with spot cleaning and air drying. After cleaning, check for loose stitching or exposed filling and retire toys that are starting to shed small pieces.
Feather toys generally last longer with spot cleaning and air drying. After cleaning, check for loose stitching or exposed filling and retire toys that are starting to shed small pieces.
Delivery typically falls within 6 to 12 business days from dispatch. Tracking is available where possible, and you will receive it once the carrier registers the parcel.
If items are fulfilled from different locations, toys may arrive in more than one parcel. It is normal for one package to show scans earlier than another. For the latest status, use Track your order.
If items are fulfilled from different locations, toys may arrive in more than one parcel. It is normal for one package to show scans earlier than another. For the latest status, use Track your order.
Yes, we offer easy 30 day returns, with conditions. For preference returns, keep the toy unused and in original condition.
If something arrives damaged, keep the packaging and take clear photos of the issue and the shipping label. Send your order number and details so we can guide next steps. We reply within 24 business hours, Monday to Friday. See Returns & Refunds.
If something arrives damaged, keep the packaging and take clear photos of the issue and the shipping label. Send your order number and details so we can guide next steps. We reply within 24 business hours, Monday to Friday. See Returns & Refunds.