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FAQs
Sizing, delivery & tracking, returns, and product tips. Fast answers.
Start with coat type and tolerance. Long coats often need a gentle brush for surface tangles plus a comb to check deeper areas. For heavy shedding, choose tools designed to lift loose fur without pulling. Work in short sessions, especially around friction zones like armpits and behind the legs.
If you regularly find tight knots, use a calmer approach and consider professional grooming support rather than forcing the tool through.
If you regularly find tight knots, use a calmer approach and consider professional grooming support rather than forcing the tool through.
Smaller cats usually do better with compact tools that you can control easily. A narrower brush head helps around the face, chest, and legs, while wider tools can suit larger cats if they stay relaxed. For combs, wider spacing is often gentler on thicker coats, while finer spacing can catch more loose fur.
If your cat is sensitive, start with the gentlest option and progress slowly. Comfort is more important than speed.
If your cat is sensitive, start with the gentlest option and progress slowly. Comfort is more important than speed.
Keep sessions brief and predictable. Start by handling paws and rewarding calm behaviour, then trim tiny amounts with good lighting. For brushing, use light pressure and avoid tugging. If you notice redness, discomfort, or sudden resistance, stop and reassess.
This is general grooming guidance, not veterinary advice. If you are unsure about technique or your cat becomes highly stressed, ask a professional for a safer plan.
This is general grooming guidance, not veterinary advice. If you are unsure about technique or your cat becomes highly stressed, ask a professional for a safer plan.
Remove fur after each session, then wash tools with warm water and mild soap, rinse well, and dry completely. Drying matters because moisture trapped in joints or metal parts can lead to rust and odours.
Replace tools if pins bend, comb teeth warp, or handles crack. Damaged edges can scratch skin and make grooming unpleasant, which can reduce your cat’s willingness to cooperate next time.
Replace tools if pins bend, comb teeth warp, or handles crack. Damaged edges can scratch skin and make grooming unpleasant, which can reduce your cat’s willingness to cooperate next time.
Delivery typically takes 6 to 12 business days from dispatch. Tracking is available where possible, and you will receive it once the carrier registers each parcel.
Orders can be split if items ship from different locations or need different packaging. That can mean one parcel arrives first and another follows later. For the most current status, use Track your order.
Orders can be split if items ship from different locations or need different packaging. That can mean one parcel arrives first and another follows later. For the most current status, use Track your order.
Yes, we offer easy 30 day returns, with conditions. Keep hygiene related items unused, in original condition, and with packaging so they stay eligible.
If something arrives damaged, do not use it. Take clear photos of the issue and the shipping label, and keep the packaging until the case is resolved. Share your order number and details so we can guide next steps. See Returns & Refunds.
If something arrives damaged, do not use it. Take clear photos of the issue and the shipping label, and keep the packaging until the case is resolved. Share your order number and details so we can guide next steps. See Returns & Refunds.