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FAQs
Sizing, delivery & tracking, returns, and product tips. Fast answers.
Start with coat type and shedding level. Short coats often do well with rubber or soft bristle tools for loose hair and shine. Thicker coats may need a comb to reach the undercoat and reduce tangles. Deshedding tools can help, but only when matched to coat structure and used gently.
Begin with the least intense option and increase only if needed. Short, regular sessions are usually easier on your dog than occasional long sessions.
Begin with the least intense option and increase only if needed. Short, regular sessions are usually easier on your dog than occasional long sessions.
Look for control and visibility. Smaller dogs often do better with compact tools and finer grinding surfaces so you can see the nail clearly. Larger dogs may need a sturdier surface that works efficiently without pressing hard.
Technique matters most. Use short passes, pause to check progress, and keep sessions brief at first. If your dog is new to grinding, introduce the sound and vibration before trimming.
Technique matters most. Use short passes, pause to check progress, and keep sessions brief at first. If your dog is new to grinding, introduce the sound and vibration before trimming.
Keep sessions calm and gradual. For teeth, start with letting your dog lick pet safe paste, then briefly touch teeth and gums with a brush. For nails, handle paws gently and reward short sessions. Stop if your dog struggles, as forcing increases the chance of slips.
This is general guidance, not veterinary advice. If you see bleeding, pain, or strong resistance, pause and seek professional help for a safer plan.
This is general guidance, not veterinary advice. If you see bleeding, pain, or strong resistance, pause and seek professional help for a safer plan.
Remove hair after every session so it does not mat into bristles or teeth. Wash brushes and combs with warm water and mild soap, rinse thoroughly, and dry completely before storing to prevent odour and rust.
Inspect tools for bent pins, cracked handles, or sharp edges that could scratch skin. Store everything in a dry place, and replace worn items. Well maintained tools feel gentler and tend to last longer.
Inspect tools for bent pins, cracked handles, or sharp edges that could scratch skin. Store everything in a dry place, and replace worn items. Well maintained tools feel gentler and tend to last longer.
Orders typically arrive in 6 to 12 business days from dispatch. Tracking is available where possible, and you will receive it once each parcel is registered by the carrier.
Grooming orders may ship in separate parcels when items come from different fulfilment locations or require different packaging. That can create staggered arrivals and different scan patterns. For tracking guidance, use Track your order.
Grooming orders may ship in separate parcels when items come from different fulfilment locations or require different packaging. That can create staggered arrivals and different scan patterns. For tracking guidance, use Track your order.
es. We offer easy 30 day returns, with conditions. Keep hygiene related items unused and in original packaging so they remain eligible.
If something arrives faulty or damaged, take clear photos and keep the outer packaging and inserts. Send your order number and details so we can guide next steps. We reply within 24 business hours, Monday to Friday, via Support & Contact.
If something arrives faulty or damaged, take clear photos and keep the outer packaging and inserts. Send your order number and details so we can guide next steps. We reply within 24 business hours, Monday to Friday, via Support & Contact.