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Sizing, delivery & tracking, returns, and product tips. Fast answers.
Choose based on the mealtime problem you want to solve. Fast eaters may benefit from a slow feeder set, while messy eaters often do best with a stable bowl plus a mat that protects floors. If hydration is the priority, a water focused bundle can support a more consistent drinking routine.
Pick a bundle that fits your space and cleaning habits. The simplest setup that you can wash regularly is usually the one that works best long term.
Pick a bundle that fits your space and cleaning habits. The simplest setup that you can wash regularly is usually the one that works best long term.
Check capacity first: a bowl should hold a normal meal portion without piling food high up the sides. For elevated feeders, compare the height to your pet’s comfortable eating posture and prioritise stability so the unit does not slide. If you are shopping for a cat that prefers a wide rim, look for shallower, wider bowls that reduce contact with whiskers.
Measure your feeding space so the mat and feeder base fit without wobbling. Testing with a small meal is a good first step.
Measure your feeding space so the mat and feeder base fit without wobbling. Testing with a small meal is a good first step.
They can be safe when used correctly. Supervise the first lick mat sessions and remove the mat if your pet tries to chew or tear it, since pieces can be swallowed. For fountains, keep cords tidy and out of reach, place the unit on a stable surface, and confirm it cannot be tipped during play.
Clean regularly and refresh water often. This is general guidance, not veterinary advice. If your pet chews cords or plastic, switch to a simpler setup that removes those risks.
Clean regularly and refresh water often. This is general guidance, not veterinary advice. If your pet chews cords or plastic, switch to a simpler setup that removes those risks.
Wash bowls and mats with hot water and mild detergent, then rinse thoroughly and dry fully to prevent residue and odours. For multi part feeders, take pieces apart when possible and clean corners where food can collect. A small brush helps with grooves and seams.
Inspect items regularly for cracks, chips, or rough edges, especially on food contact surfaces. Replace damaged components rather than continuing to use them, since worn surfaces are harder to clean properly.
Inspect items regularly for cracks, chips, or rough edges, especially on food contact surfaces. Replace damaged components rather than continuing to use them, since worn surfaces are harder to clean properly.
Feeding bundles typically arrive within 6 to 12 business days from dispatch. Tracking is available where possible, and we send it once the carrier registers each parcel. Because bowls, mats, and any breakable items may be packed separately, your order can arrive in more than one parcel.
If tracking is provided, each parcel may show its own updates and delivery day. Use Track your order to see what is still in transit.
If tracking is provided, each parcel may show its own updates and delivery day. Use Track your order to see what is still in transit.
We offer easy 30 day returns, with conditions, and exchanges depend on the item and its condition. If a bowl arrives chipped, cracked, or broken, do not use it. Photograph the damage, the protective packaging, and the shipping label before discarding anything, and include your order number in your message.
For preference based returns, keep items unused and in original condition. We reply within 24 business hours, Monday to Friday. Follow Returns & Refunds for the steps and eligibility basics.
For preference based returns, keep items unused and in original condition. We reply within 24 business hours, Monday to Friday. Follow Returns & Refunds for the steps and eligibility basics.